PAULINE


Areas of Expertise
Strong IT skills
Administrative support
Customer Service
Data Entry
Minute Taking
Technical reporting
Problem solving

 Bi-lingual French and English

 

Personal Summary

A highly competent, adaptable, motivated and well-presented person with experience of working in a variety of different administrative roles. A quick learner who can absorb new ideas and become an integral part of any team. Able to work independently, always with an aim to achieve high standards of work. Well organised with a proven ability to improve and implement new procedures. Reliable, approachable, hard working and with a great eye for detail. Recent work experience abroad has driven a career change from microbiology to administration. Currently looking to pursue career in PA/Administration/Data Projects to further develop skills and experience.

 

Administrative Skills

  • Organising meetings diary and preparing agendas.
  • Data entry requiring high attention to detail and speed.
  • Updating and maintaining holiday, absence and training records of staff.
  • Inputting staff timesheets into PayGlobal (HR management software).
  • Reception cover by meeting and greeting visitors in a warm and friendly manner, and handling incoming calls.
  • General admin including typing, scanning, filing, photocopying.
  • Customer service (face to face, telephone, email).
  • Database design and creation to improve storage and analysis of scientific data.
  • Training of database users via group presentations, individual coaching and creation of user guides.
  • Maintaining an accurate scientific lab book to ensure traceability of all work performed.
  • Data handling and analysis using MS Excel and BioNumerics (biology software).
  • Training and supervising junior staff and work placement students.
  • Designing scientific experiments, requiring resourcefulness, great time-management skills and an ability to plan and apply complex procedures.

 

Personal Abilities

  • Working knowledge of MS Word, Excel, PowerPoint, Outlook and Access.
  • Excellent organisational skills with an ability to optimise workflow and prioritise tasks.
  • Ability to work efficiently under pressure to meet tight deadlines.
  • Ability to touch type at 55+ wpm and enter alpha-numeric data at 7500+ keystrokes/hour
  • Ability to take initiatives with a view to improve procedures
  • Always keen to volunteer to take on additional responsibilities

 

Qualifications

  • MSc Medical Microbiology
  • BSc Natural Sciences
  • Bi-lingual International Baccalaureate Diploma

 

Employment History

Spent two years in Australia and one year in New Zealand on Working Holiday visas, combining travelling, volunteering and gaining work experience in various companies.

 

Inbound Customer Service Officer                                                     Aug 12 – Nov 12

Australia Post, Brisbane, Australia

Handled large volume of calls to answer queries regarding applying for or renewing passports.

Data Entry Administrator                                                                   Feb 12 – May 12

CPA Australia, Melbourne, Australia

Processed membership renewal fees and entered details of new members.

Team Administrator                                                                           Sept 11 – Nov 11

Auckland Council, Sports, Parks & Recreation Dept, New Zealand

Implemented a new quarterly report process in order to better suit the needs of the recently restructured Parks Division. Coordinated the production of the November report, involving communication with several report contributors. Created flow diagrams and templates to guide contributors through each step and deadlines involved.

Administration Assistant                                                                   Feb 11 – June 11

City Care Ltd, Parks Division, Christchurch, New Zealand

Input staff timesheets into PayGlobal. Updated and maintained holiday, absence and training records. Booked staff on refresher courses as needed.

Corporate Secretary/ PA to the CEO                                                 June 10 – Oct 10

MG Aboriginal Corporation, Kununurra, WA, Australia

Scheduled meetings, prepared agendas and took minutes, working to deadlines set by corporate law. Provided reception cover as needed. Provided ad-hoc admin support to CEO and Office Manager (IT issues, travel booking, filing, photocopying).

Roadhouse All-rounder (Customer Service)                                      Mar 10 – May 10

Balladonia Hotel/ Motel, Balladonia, WA, Australia

Variety of tasks: waitressing, housekeeping, petrol station attendant, cook.

Molecular Microbiologist – Management Level                                  May 05 – Nov 09

Veterinary Laboratories Agency, Weybridge, Surrey, UK

Designed experiments in view to develop new or improved diagnostic tests. Performed epidemiological research based on data produced. Reported findings in journals and at conferences. Produced and reviewed Risk Assessment documents. Supervised junior staff.

Career break                                                                                      May 04 – May 05

 Travelled around North and South America. Learnt conversational Spanish.

Scientific Officer – Assistant Level                                                    Mar 02 – May 04

Veterinary Laboratories Agency, Weybridge, Surrey, UK

Performed diagnostic tests. Reported results to management, involving analysis and troubleshooting of data.

 

 

 



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